Shoretel CEO, John Combs, Delivering a keynote address IT Expo presented recently in the West, providing important advice IT managers and others to purchase voice over IP (VOIP) telephone system. He is using the iPhone as a MAC comparison, to show how new technologies can quickly dominate this sector. In the case of VOIP business telephone systems, IP technology is ready to dominate the fuel existing analogue (TDM) systems.
VOIP phone systems can be very user to increase the level of adaptation, leading to increased productivity within the organization. IP phone system enables collaborative and integrated message to the field of technology. VOIP phone systems typically include elements such as teleconferencing, unified messaging (voicemail email), network integration, integration of mobile (phone), attendance (staff Find fast), instant messaging, video conferencing and the integration of business processes (customer relationship management, sales, accounting, etc.).
What distinguishes one vendor systems small business phone from someone else? Mr. Combs has been suggested that highly structured light during the selection process to choose a business office phone systems and VoIP. 8 He suggested evaluation criteria used by the selection team to evaluate new business VOIP phone system:
Usability. There must be demonstration of exchange including appropriate equipment used. Often it is best to have two or more vendors to show side by side, or on the prototype fast alternative to the two different companies and then sharing the office structures and regions that know one is better.
Reliability. Is the failure rate is anticipated, based on the actual system is applied using the Bellcore / Telecordia standards? Mr. Combs said that the failure rate is not professional enough confidence in the new system of distribution. You don t you want a guinea pig for retail photo or Beta testing.
Availability. To make some effort to understand the impact of planned downtime based on the configuration. Counting points of failure in the vendor configuration?
Scalability. What do you have planned configuration costs twice?
Architecture. How to create a system that is used? It's well thought out or watching with the technology of different systems and architectures contradictory?
Total Cost of Ownership. Most of the time upfront costs (equipment, network implementation) so that only 20% of the cost of a complete system of the system life cycle. Daily costs (training, move / add / changes, system management, network and offers) may amount to 80% in living systems. Is the case with the system under consideration
Financial status of the vendor. Make sure the vendor has a solid balance sheet, or issues should be willing to support their financial difficulties.
Back vendors. Your team should contact the respective partners for the information industry will be calculated from the vendor to make wise decisions with this vendor? Do they know other references? How to compare actual and projected cost of the vendor? Is it easy for IT staff to help? How about every raving fans?
When evaluating systems to improve small business phone, the choice usually VOIP business telephone systems. A careful evaluation of each offering vendors and especially the presence of any raving fans VOIP phone system is important in business to get all the benefits of VOIP for business.